Support Line Volunteer
This unique role will give you the opportunity to use your compassionate listening skills to make a difference to the lives of parents and carers whose children are being criminally or sexually exploited. This is a remote volunteer role that you can do from your home, where you will talk to affected parents and carers over the phone.
Be the voice that makes a difference
Every day, parents and carers reach out to Ivison Trust because their children are being exploited. They’re scared, overwhelmed, and often feel completely alone. That’s where you come in.
Last year, our amazing call line volunteers supported over 550 parents and carers — offering them a safe space to be heard, understood, and supported. Just by picking up the phone, you could be that calm voice in a storm, helping someone feel less isolated and more hopeful.
“Talking to someone who truly listened helped me feel less alone. It gave me the strength to keep going.”
Affected parent
Why volunteer with us?
Make a powerful impact
Be there for someone when they need it most. Every call you take helps break the silence, reduce isolation, and empower families facing exploitation.
Full training and ongoing support
We’ll give you everything you need to feel confident. From comprehensive training to hands-on guidance, our Volunteer Coordinator and Ivison Trust managers will support you every step of the way — before, during, and after each call.
Build incredible skills
This is more than volunteering — it’s personal growth. You’ll develop valuable skills in empathy, active listening, and managing challenging conversations.
Ready to be part of something meaningful?
Volunteering on our call line is your chance to do good, grow personally, and become part of a compassionate community working to make real change. Whether you’re looking to give back, gain experience, or learn new skills, this is your opportunity to be part of something truly impactful.
Location: Remote, from your home. Commitment required: Ideally one 2 or 3 hour evening shift per month on either a Friday or Saturday evening.
Our Support Line Operator Volunteers will be supported during their session by an on-call manager. Volunteers will receive regular support, supervision, and opportunities to connect with peers.
Person Specification
- A warm, sensitive and caring attitude
- Good listening and communication skills
- An understanding and commitment to our ethos
- An understanding of confidentiality
- An open, non-judgemental attitude
- A reliable and dedicated approach to volunteering
- A willingness to develop enabling partnerships with parents
- An understanding of safeguarding
Equality and diversity
We are committed to equal opportunities and anti-discrimination practices. We are striving to represent the diverse communities that we support and welcome applications from underrepresented groups.
What we offer
* An accredited training programme
* Supervision from compassionate, experienced parent support workers
* Opportunities for volunteer peer support and collaborative learning
Apply
Please complete the form and a member of our team will be in touch to arrange a time to talk through the onboarding process.
“Volunteering for Ivison Trust is something that I find so rewarding. I feel incredibly privileged to be a part of an organisation that truly puts children, young people and their carers at the heart of what they do. I only wish that I had had access to such a supportive service when I was living through circumstances not dissimilar to so many of the families that the Ivison Trust continually strive to empower.”
Support Line Volunteer