Support Line Operator Volunteer

This unique role will give you the opportunity to use your compassionate listening skills to make a difference to the lives of parents and carers whose children are being criminally or sexually exploited. This is a remote volunteer role that you can do from your home, where you will talk to affected parents and carers over the phone who are experiencing different levels of risk and need. Our Support Line will be open on a Wednesday, Friday and Saturday evening throughout the week.

Our Support Line Operator Volunteers will be supported during their session by a shift leader and an on-call manager. Volunteers will receive regular support, supervision, and opportunities to connect with peers.

Location: Remote, from your home
Commitment required: Ideally one 2 or 3 hour evening shift per week on a Wednesday, Friday or Saturday evening.

Equality and diversity

We are committed to equal opportunities and anti-discrimination practices. We are striving to represent the diverse communities that we support and welcome applications from underrepresented groups.

What we offer

* An accredited training programme
* Supervision from compassionate, experienced parent support workers
* Opportunities for volunteer peer support and collaborative learning

How to apply

We are currently recruiting for two roles: a Support Line Volunteer Lead and Support Line Volunteers. To apply, please send a completed application form to

Support Line Volunteer Lead

Download the person specification
Download the application form

Support Line Operator

Download the person specification
Download the application form